General Terms and Treatment Agreement

1. The practice

Motion Lab Fysio is a physiotherapy practice located at Silo Sports Club, Faas Wilkesstraat 104A, 1095 MD Amsterdam. Chamber of Commerce: 93093381. BIG-number of the treating physiotherapist: 09923673204. AGB practice: 73738229. AGB practitioner: 04244480.

2. Treatment agreement (Wgbo)

Once you have an appointment and we treat you, a treatment agreement is formed between you and Motion Lab Fysio under article 7:446 of the Dutch Civil Code (Wgbo). We are obliged to inform you as fully as possible about your examination, the treatment, possible alternatives, expected outcomes and any risks. You are obliged to inform us well and to cooperate with the treatment as best you can.

Every treatment requires your consent. You may withdraw this consent at any time, without giving a reason.

3. Right to information and right not to know

You have the right to clear information about your complaint, examination, treatment and costs (article 7:448 of the Dutch Civil Code). If you prefer not to receive certain information, you can indicate so. We respect your right not to know, unless this would be irresponsible for yourself or others.

4. Identification requirement

At your first appointment we ask you to show a valid ID (passport, national ID card or driver's licence). We register your BSN (Dutch citizen service number) in your file. This is required by law (Use of Citizen Service Numbers in Healthcare Act). Without identification we cannot start treatment.

5. Direct Access Physiotherapy (DTF)

You can visit us without a referral from a GP or specialist. At your first appointment we then carry out a DTF screening to assess whether physiotherapy is the right treatment. If relevant, we provide feedback to your GP — with your consent. You may indicate that you do not wish for this feedback to be given.

6. Treatment of minors

Specific Wgbo rules apply to minor patients:

• Children under 12: only parents or legal guardians give consent for treatment. • Children 12 to 15 years old: both the minor and the parents must give consent (dual consent). • Adolescents aged 16 and older: decide on their treatment themselves and have an independent right to information.

If a patient lacks capacity to consent, a legal representative (parent, guardian, mentor, custodian or authorised representative) acts on their behalf.

7. Appointments: cancellation and no-show

Appointments may be cancelled or rescheduled free of charge up to 24 hours in advance. If you cancel within 24 hours or do not show up, the full rate of the reserved treatment will be charged. These costs are not reimbursed by your health insurer.

8. Rates and payment

Our rates are available on the Rates page. For 2026, contracting with health insurers is still being set up. Until then:

• If there is a contract with your insurer: we bill the insurer directly. • If there is no contract, or for self-payers: you receive an invoice or pay directly after the treatment.

For uncontracted care, your insurer may only reimburse part of the treatment costs. We will inform you clearly in advance.

Physiotherapy care is exempt from VAT (medical exemption).

9. Deductible (Eigen risico)

Physiotherapy generally falls under supplementary insurance. For treatment under the basic insurance package (for example, chronic conditions on the chronic list), your statutory deductible may apply. We advise you to check your policy or contact your health insurer.

10. Communication and WhatsApp

For appointments and logistical questions you can reach us via e-mail, phone or WhatsApp. We only use WhatsApp for appointment requests and practical communication. We do not share medical information via WhatsApp and ask you not to either — WhatsApp is not recognised secure healthcare communication. For medical consultation, we use secure channels.

11. Professional secrecy

Your physiotherapist has a statutory duty of confidentiality under article 88 of the Individual Healthcare Professions Act and article 7:457 of the Dutch Civil Code. Information about you is not shared with third parties without your consent, except for statutory exceptions (such as a conflict of duties or a legal reporting obligation).

12. Cover during absence

If your treating physiotherapist is absent (illness or holiday), coverage is arranged through Fysio IJburg and colleague physiotherapists from our network. The final coverage arrangement is still being finalised and will be updated here. In the event of holiday or extended absence we will inform you about the cover arrangement.

13. Liability

Motion Lab Fysio performs treatments according to current KNGF guidelines and the professional code for physiotherapists. The practice is insured for professional and corporate liability with VvAA. Our liability is limited to the amount paid out by this insurance, plus the deductible.

14. Complaints

Are you dissatisfied? Discuss it first with your treating physiotherapist, or e-mail info@motionlabfysio.nl. If we cannot resolve it together, you can turn to the Klachtenloket Paramedici (complaints officer) and, ultimately, the Geschilleninstantie Paramedici. A full complaints procedure is available on our Complaints page.

15. Applicable law

Dutch law applies to the treatment agreement and these terms. The Dutch Medical Treatment Contracts Act (Wgbo) applies in full. Disputes are first resolved through the route described in article 14.

16. Payment term, default and collection

Invoices must be paid within 14 days of the invoice date. In case of late payment we first send you a free written reminder (a so-called WIK-letter) with a 14-day payment term, in accordance with the Dutch Collection Costs Act (Wet incassokosten). If payment still does not occur, you are in default by operation of law.

From the moment of default we are entitled to charge statutory interest. We may also recover out-of-court collection costs under the statutory schedule of the Decree on out-of-court collection costs (Besluit vergoeding voor buitengerechtelijke incassokosten). In the event of continued non-payment we may transfer the claim to a collection agency or bailiff; the associated costs are payable by you.

17. Changes

Motion Lab Fysio may amend these terms unilaterally. The most recent version is always on this page. For significant changes we will notify you via a notice on the website or by e-mail.